Delivery & Return
Shipping, Returns & Exchange Policy
Shipping & Delivery
At LÉVIRA, every piece is carefully inspected and securely packaged before dispatch.
- Processing Time: Orders are processed within 1–3 business days unless otherwise specified.
- Delivery Timelines: May vary depending on your location, but are typically completed within 3–7 business days across India.
- Tracking: Once your order has been shipped, you will receive a tracking link via email or SMS.
Returns & Exchanges
As our jewellery is crafted with great care and attention to detail, we accept returns or exchanges only in the case of:
- A damaged product received upon delivery.
- A manufacturing defect.
- An incorrect item delivered.
Note: We do not accept returns or exchanges for reasons such as change of mind, personal preference, or incorrect orders placed by the customer.
Return & Exchange Process
- The request must be initiated by the person who received the order.
- Contact us within 48 hours of receiving your package.
- Share your order number along with clear photographs and an unedited unboxing video showing the issue.
- Our team will review your request and respond within 2–3 business days.
Once approved, we will guide you through the return or replacement process.
Product Condition Guidelines
To be eligible for a return or exchange:
- The jewellery must be unused and unworn.
- It must be returned in its original packaging, along with all certificates, tags, and accessories received.
- Products showing signs of wear, misuse, or damage after delivery will not qualify for a return or exchange.
Photography & Product Videos
We strive to present our jewellery as accurately as possible. If you would like additional photographs or detailed product videos before placing your order, we would be happy to assist. Please contact our customer support team, and we will share additional images or videos wherever available to help you make an informed purchase.
Refunds
If a return is approved due to damage, a manufacturing defect, or an incorrect item, we will offer either:
- A replacement of the same product (subject to availability), or
- A refund to the original payment method.
Refunds, where applicable, will be processed within 5–7 business days after the returned product has been received and successfully inspected.
Need Assistance?
For any questions regarding your order, shipping, returns, or exchanges, please contact our customer support team. We are always happy to assist you and ensure you have a seamless shopping experience with LÉVIRA.
JEWELLERY CARE GUIDE
Your LÉVIRA jewellery is crafted from premium 925 sterling silver with high-quality finishes and carefully selected stones. With proper care, your jewellery will retain its beauty and brilliance for years to come.
Wear With Care
- Wear your jewellery after applying perfume, hairspray, makeup, lotions, or sunscreen.
- Remove your jewellery before showering, swimming, exercising, or sleeping.
- Avoid exposing your jewellery to chemicals such as chlorine, detergents, bleach, and household cleaners.
- Handle gemstone jewellery with care to prevent scratches or accidental impact.
Storage
- Store each piece separately in the LÉVIRA jewellery box or pouch provided.
- Keep your jewellery in a cool, dry place away from direct sunlight and humidity.
- Avoid storing multiple pieces together to prevent scratches and tangling.
- Avoid prolonged exposure to moisture and humid environments.
Cleaning
- Gently wipe your jewellery with a soft, lint-free polishing cloth after each wear.
- If required, clean with lukewarm water and a mild soap solution, then dry thoroughly with a soft cloth.
- Do not use abrasive cleaners, harsh chemicals, or rough materials.
Caring for Sterling Silver
Sterling silver naturally oxidises over time and may develop a slight tarnish. This is a normal characteristic of genuine silver and does not indicate a defect.
- Use a silver polishing cloth specifically designed for sterling silver.
- Store jewellery in an airtight pouch or box when not in use to minimise oxidation.
Stone Care
Our jewellery features premium cubic zirconia and selected lab-grown or natural gemstones. To preserve their sparkle:
- Avoid dropping or knocking your jewellery against hard surfaces.
- Clean gently using a soft cloth.
- Avoid exposing stones to excessive heat or harsh chemicals.
White Gold Plated Jewellery
Some LÉVIRA pieces feature a premium white gold plating over sterling silver to enhance their brilliance.
- To prolong plating life: Avoid frequent contact with water, perfumes, lotions, and sweat. Remove before bathing, swimming, or exercising, and store separately to minimise friction.
- Note: Over time, plating may naturally wear depending on usage. This is considered normal wear and is not a manufacturing defect.
Professional Care
If your jewellery requires professional cleaning, polishing, or inspection, please contact the LÉVIRA team. We will be happy to guide you on the best care options for your piece.
